Shipping and Returns
Standard UK Delivery (Up to 20kg)
1-2 days shipping £12.95
Standard UK Delivery (Over 20kg)
1-2 days shipping £19.95
Standard UK Delivery (Over 50kg)
1-2 days shipping £29.95
RETURNS & REFUNDS
You can return unopened items in the original packaging within 30 days of the date of purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
WARRANTY REPAIR SERVICE
If you wish to make a claim in respect of any defect or shortcoming in the goods supplied that was not apparent on receipt thereof by you, please complete and return the Warranty Product Returns Note, which can be downloaded here:
All terms set out in the Warranty Product Returns Note must be strictly adhered to in order for us to consider your claim
If you receive a defective item, please contact us on 01934 808773 or firstname.lastname@example.org. With details of the product and the defect. You can send the item you consider defective to:
Low Cost Coolers
Unit 10 Coker Road
Worle Industrial Centre
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
DAMAGED ON DELIVERY
If your purchase is delivered damaged, please contact one of the team on 01934 808773 or email@example.com